Cacheon Studios | Frequently Asked Questions

Character-Only: Your main subject or character is isolated from its original background and printed on the binder.

Full-Color Background: Your design includes the surrounding background for a more fully covered binder design.

After ordering, email your artwork or reference images to support@seventhreadsshop.com within 3 calendar days. Include your order number and customization instructions.

Yes! We'll email you a PDF proof of your binder design. Review it carefully and reply directly to the same email with explicit written approval.

Production will not begin until we receive your written approval.

Yes. Reply to your proof email with requested changes before approving the design. We'll review your feedback and provide an updated proof where appropriate.

If we don't receive your artwork and customization instructions within 3 calendar days of purchase, your order will be canceled and fully refunded, including applicable taxes and shipping charges.

Please contact us immediately. Once production begins, design changes generally cannot be accommodated.

Ready-to-ship binders: Orders are typically processed within 3 business days.

Custom binders: Each binder is made to order. Production typically takes 3–5 business days after you approve your final PDF design proof in writing.

Custom orders will not enter production until your design has been approved.

Please note: Processing and production times do not include shipping transit time.

Shipping times depend on your destination and the shipping service selected at checkout. Delivery estimates begin once your order has been completed and handed over to the shipping carrier.

Domestic Shipping (United States)

• USPS Ground Advantage: Approximately 2–5 business days.
• USPS Priority Mail: Approximately 2–3 business days.
• USPS Priority Mail Express: Approximately 1–3 days, depending on destination and applicable service conditions.

International Shipping

International delivery generally takes approximately 7–21 business days after dispatch, although actual transit times may be shorter or longer depending on the destination, selected carrier, and customs processing.

International shipping services may be provided by DHL or other carriers, depending on your destination and the shipping options available at checkout.

The available shipping methods and any applicable delivery estimates will be displayed during checkout. Please refer to your selected shipping service for the most relevant estimated transit time.

Carrier Delays and Delivery Issues: Once an order has been handed over to the shipping carrier, delivery schedules are managed by that carrier. Cacheon Studios cannot guarantee transit times and is not responsible for delays caused by courier disruptions, weather, customs processing, or other events outside our reasonable control.

If a package is delayed, missing, or lost in transit, please contact us with your order number. We will assist with reviewing tracking information and, where appropriate, initiating an inquiry or claim with the shipping carrier. Refunds, replacements, and other remedies will be handled in accordance with our applicable policies and consumer protection laws.

Important: Shipping estimates do not include the time needed to process ready-to-ship orders or create custom binders. Carrier delays, weather, holidays, customs clearance, and other factors may affect delivery.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Cacheon Studios orders are not eligible for Seven Threads' free-shipping-over-$50 promotion.

Yes! We ship to eligible international destinations. Available delivery methods, costs, and applicable import charges are shown at checkout.

International shipping availability may vary by country and product.

Yes. Once your order ships, tracking information will be emailed to you so you can follow your package's delivery progress.

Ready-to-ship binders: You may request cancellation before shipment.

Custom binders: You may request cancellation before approving your final design proof, provided production has not begun.

Once production begins, custom orders generally cannot be canceled due to a change of mind.

Custom binders are made specifically for you, so change-of-mind returns are generally not accepted after production begins.

If your binder arrives damaged, defective, or incorrect, please contact us for assistance. Applicable consumer rights remain unaffected.

Email support@seventhreadsshop.com with your order number and clear photos of the issue.

We'll review the situation under our applicable Return & Refund Policy.

Regular 9-pocket binder: Holds up to 540 standard-size cards.

9-pocket top-loader binder: Holds up to 288 cards in compatible top loaders.

We aim to reproduce your approved design accurately, but slight color differences may occur due to screen settings, printing materials, and production conditions.