Refund policy
Refunds Eligibility Refunds may be granted only under specific conditions:
- Damaged Product: If your product arrives damaged during transit, please contact us immediately.
Returns and Exchanges
- General Policy: We do not accept returns or exchanges unless the error is on our part. If there was a mistake with your order, please reach out to us via email at support@seventhreadsshop.com. We strive to resolve issues swiftly and satisfactorily.
- Size Guidance: Please consult our size charts before ordering to ensure accurate sizing. At this time, we cannot accommodate exchanges or returns for items that do not fit as expected.
Issues with Your Order
- Missing or Damaged Items: If your order arrives incomplete or with damaged items, we apologize for the inconvenience. Please reach out to us via email at support@seventhreadsshop.com. with your order number and the details of the missing or damaged item. Our team is committed to correcting the issue promptly.
Thank you for understanding our policies which are designed to ensure a smooth and satisfactory shopping experience. For any further assistance, please do not hesitate to contact us.