Cancellation policy
Effective Date: October 21, 2026
This Cancellation Policy applies to purchases made through Seven Threads and Cacheon Studios, a brand operated by Seven Threads.
We understand that plans can change. Cancellation eligibility depends on the type of product purchased and whether order processing or production has begun.
1. Seven Threads Orders
Customers may request to cancel an order before it has been shipped.
Cancellation requests must be submitted as soon as possible to support@seventhreadsshop.com, including the order number.
We will make reasonable efforts to accommodate cancellation requests. However, cancellation is not guaranteed once an order has entered fulfillment or has been shipped.
If an order is successfully canceled before shipment, a refund will be issued to the original payment method.
Orders that have already shipped cannot be canceled and are subject to our applicable Return and Refund Policy.
2. Cacheon Studios — Ready-to-Ship Products
Customers purchasing ready-to-ship binders may request cancellation before the order has shipped.
Please email support@seventhreadsshop.com with your order number as soon as possible.
Once an order has shipped, it cannot be canceled. Any subsequent return or refund request will be evaluated under the applicable Cacheon Studios Return and Refund Policy.
3. Cacheon Studios — Custom Binder Orders
Custom binder orders are personalized and follow a design approval process.
Artwork Submission
Customers must submit their artwork and customization instructions within three calendar days of placing their order.
If the required artwork is not received within this period, the order will be canceled and fully refunded, including applicable taxes and shipping charges.
Design Proof and Approval
After receiving the customer's artwork, Cacheon Studios will prepare a digital design proof and send it as a PDF attachment to the customer's email.
Customers must review the proof and reply directly to the email with explicit written confirmation that they approve the design for production.
Production will not begin until written approval is received.
Cancellation Before Approval
Customers may request cancellation before providing written approval of their final design proof.
If production has not begun, we will cancel the order and issue a refund to the original payment method.
Cancellation After Approval
Once the customer has approved the design proof in writing and production has begun, the custom order can no longer be canceled due to a change of mind.
If the customer wishes to cancel immediately after approval, they should contact us as soon as possible. If production has not yet begun, we may still be able to accommodate the request.
Any issues involving defective, damaged, incorrect, or otherwise nonconforming products will be handled in accordance with the applicable Cacheon Studios Return and Refund Policy and consumer protection laws.
4. Subscription, Preorder, and Other Purchase Options
Seven Threads and Cacheon Studios do not currently offer recurring subscription purchases or try-before-you-buy programs.
If a product is specifically offered as a preorder, any additional cancellation conditions will be disclosed before purchase. Applicable consumer rights remain unaffected.
5. How to Request a Cancellation
To request a cancellation, please contact:
Email: support@seventhreadsshop.com
Subject: Cancellation Request — Order #[Your Order Number]
Please include your order number and the reason for your request.
We will review the order's fulfillment or production status and confirm whether cancellation is possible.
6. Refund Processing
Approved cancellations will be refunded to the original payment method. Refund processing times may vary depending on the payment provider or financial institution.
Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.