Cacheon Studios — Return & Refund Policy

Operated by Seven Threads LLC

Last Updated: October 11, 2026

Thank you for shopping with Cacheon Studios!

Cacheon Studios is a collector accessories brand operated by Seven Threads LLC. All purchases made through Cacheon Studios are processed and fulfilled by Seven Threads LLC. As a result, checkout pages, billing descriptors, order confirmations, and shipping notifications may display the Seven Threads name.

This policy applies to all Cacheon Studios purchases made through seventhreadsshop.com.

1. All Sales Final — No Returns or Exchanges

All Cacheon Studios sales are final. We do not accept voluntary returns or exchanges.

This policy applies to all products, including:

• Ready-to-ship, pre-designed collector binders.

• Custom and personalized collector binders.

• All other products sold under the Cacheon Studios brand.

We do not accept returns, exchanges, or provide refunds for change of mind, personal preference, accidental purchases, incorrect product selection, or other voluntary reasons, except where expressly permitted under our cancellation policy or required by applicable law.

This policy does not limit customers' legal rights regarding defective, damaged, incorrectly fulfilled, or materially misrepresented products.

2. Ready-to-Ship Order Cancellations

Customers who wish to request cancellation of a ready-to-ship order must email support@seventhreadsshop.com within two (2) hours of placing the order.

The email must include the order number and a request for cancellation.

We will make reasonable efforts to accommodate cancellation requests received within this two-hour window. However, cancellation is not guaranteed, even when requested within two hours, because order processing and fulfillment may begin immediately.

Cancellation requests submitted after the two-hour window may be declined.

An order is considered canceled only after the customer receives confirmation from our support team.

If a cancellation is approved, a full refund of the canceled order, including applicable taxes and shipping charges, will be issued to the original payment method.

These restrictions do not affect any cancellation or refund rights required by applicable law.

3. Custom and Personalized Order Cancellations

Custom binders are made according to customer-submitted artwork, designs, and customization instructions.

Customers may request cancellation of a custom binder order before production begins by contacting support@seventhreadsshop.com.

Once production begins, voluntary cancellation requests may be declined because the product is being personalized specifically for the customer, except where required by applicable law.

A custom order is considered canceled only after confirmation from our support team.

If a cancellation is approved before production begins, a full refund, including applicable taxes and shipping charges, will be issued to the original payment method.

4. Custom Artwork Submission Requirements

Customers purchasing a custom or personalized binder must submit their design images and customization instructions to support@seventhreadsshop.com within three (3) calendar days of placing the order.

Please include the order number in the email subject line.

Custom orders will remain on hold until the required artwork and customization instructions have been received.

If the required design materials are not received within three calendar days, the order will be canceled and fully refunded, including applicable taxes and shipping charges, to the original payment method.

Customers are responsible for ensuring that their submitted artwork and instructions are complete and accurate.

5. Design Proofs and Approval

After receiving the required customization materials, Cacheon Studios will review the submission and provide a digital design proof for customer approval before production begins.

Customers are responsible for reviewing the proof carefully, including the design, spelling, layout, colors, and placement, and requesting any necessary corrections before approval.

Production may begin after the final design proof has been approved.

Minor variations between digital previews and finished printed products may occur due to differences in screen settings, printing materials, and production processes.

Approval of a design proof does not waive a customer's legal rights concerning defective products, workmanship issues, or products that materially differ from the approved specifications.

6. Damaged, Defective, or Incorrect Products

Although all sales are final, we will address products that arrive damaged, defective, incorrect, or materially different from what was ordered or approved.

If you experience an issue, please contact support@seventhreadsshop.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, when available.

We will review the issue and provide an appropriate resolution, which may include a replacement, correction, or refund, consistent with applicable law.

If a product must be returned as part of a legally required remedy, we will provide return instructions and cover return shipping where required by law.

Customers should not send merchandise back without first contacting our support team for return instructions.

7. Refund Processing

Refunds are issued only when required by applicable law or expressly approved by Cacheon Studios, including qualifying order cancellations, unfulfilled orders, and eligible product issues.

Approved refunds will be issued to the original payment method whenever possible.

The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

8. Shipping Delays and Unfulfilled Orders

If Cacheon Studios cannot ship an order within the applicable promised timeframe, we will provide any notices, opportunities to consent to a delay, cancellation options, and refunds required by applicable law.

The final-sale policy does not eliminate applicable rights relating to unfulfilled orders or qualifying shipping delays.

For custom products, artwork submission and design proof approval are required before production begins. Applicable shipping timelines and any changes to them will be communicated in accordance with applicable law.

9. Customer Support and Business Information

Cacheon Studios is a collector accessories brand operated by Seven Threads LLC.

Customer Support Email: support@seventhreadsshop.com

Cacheon Studios Storefront: https://seventhreadsshop.com/pages/cacheon-studio-1

Purchases, payment processing, fulfillment, and customer support may be administered under the Seven Threads name.

For order-related questions, please include your order number when contacting customer support.

10. Consumer Rights

Nothing in this policy excludes, restricts, or waives consumer rights or remedies that cannot lawfully be limited under applicable federal or state law.