Cacheon Studios — Shipping Policy

Operated by Seven Threads

Last Updated: October 11, 2026

Thank you for shopping with Cacheon Studios!

Cacheon Studios is a collector accessories brand operated by Seven Threads. All Cacheon Studios orders are processed and fulfilled through Seven Threads. As a result, shipping confirmations, tracking notifications, and other order communications may display the Seven Threads name.

This Shipping Policy applies to purchases made through the Cacheon Studios storefront at seventhreadsshop.com.

1. Order Processing Times

Ready-to-Ship Products

Ready-to-ship Cacheon Studios products are typically processed and prepared for shipment within three (3) business days after an order is placed.

Custom and Personalized Products

Custom and personalized binders are typically processed and prepared for shipment within three to five (3–5) business days after final design proof approval.

This processing period begins only after all required customization materials have been received and the customer has approved the final design proof.

Important Processing Information

Business days exclude weekends and recognized holidays.
Processing times do not include shipping carrier transit times.
Processing times are estimates, not guaranteed shipment dates. Applicable shipping commitments and customer rights remain subject to law.

2. Custom Artwork Submission

Customers purchasing a custom binder must email their design images and customization instructions to support@seventhreadsshop.com within three (3) calendar days of placing their order.

Please include the order number in the email subject line.

Custom orders remain on hold while awaiting the required materials.

If the required artwork or customization instructions are not received within three calendar days, the order will be canceled and fully refunded, including applicable taxes and shipping charges, to the original payment method.

3. Design Proofs and Production

Once the required customization materials have been received, Cacheon Studios will review the submission and provide a digital design proof for customer approval.

Customers are responsible for reviewing the proof carefully and communicating any requested corrections before approval.

Production may begin after the final design proof is approved.

The estimated 3–5 business day processing period begins following final design approval.

Customers should respond promptly to proof requests to help avoid delays. If a delayed response affects the applicable promised shipment date, we will provide the notices and options required by law.

4. Shipping Rates and Delivery

Available shipping methods, shipping charges, and delivery options are displayed during checkout.

Delivery estimates provided by shipping carriers are estimates and may vary based on destination, carrier operations, weather, customs processing, and other circumstances.

Any shipping charges or import duties applicable to an order will be disclosed or handled in accordance with applicable law.

5. Shipping Confirmation and Tracking

When an order ships, customers will receive a shipping confirmation and tracking information when available.

Because Cacheon Studios is operated by Seven Threads, shipping emails, tracking notifications, and package sender information may display the Seven Threads name.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact support@seventhreadsshop.com as soon as possible.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.

Any additional shipping charges arising from an address correction or reshipment will be communicated before they are charged.

This provision does not limit remedies required by law for seller or carrier errors.

7. Shipping Delays

If we cannot ship an order within the applicable promised timeframe, we will provide the notices, opportunities to consent to a delay, cancellation options, and refunds required by applicable law.

If a customer is entitled to cancel because of a qualifying shipping delay, the applicable refund will include amounts required by law.

Our final-sale policy does not override customers' statutory rights concerning delayed or unfulfilled orders.

8. Lost, Damaged, or Missing Shipments

If an order appears lost, arrives damaged, or is marked delivered but cannot be located, please contact support@seventhreadsshop.com with your order number and relevant tracking information.

We will review the circumstances and assist with an appropriate resolution in accordance with applicable law.

Customers may be asked to provide photographs or other reasonable information to help investigate damage or delivery issues.