Cacheon Studios — Privacy Policy

Operated by Seven Threads

Last updated: October 11, 2026

Cacheon Studios is a collector accessories brand operated by Seven Threads through seventhreadsshop.com.

Seven Threads operates the Cacheon Studios storefront, including its related information, content, features, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how Seven Threads collects, uses, and discloses personal information when you visit Cacheon Studios, make a purchase, submit artwork for a custom order, or otherwise communicate with us.

Cacheon Studios and Seven Threads share the same ecommerce infrastructure and customer support operations. Checkout pages, payment confirmations, and communications may display the Seven Threads name.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy controls.

Please read this Privacy Policy carefully to understand our information practices.

1. Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified so that it cannot reasonably identify an individual.

Depending on how you interact with our Services, we may collect or process:

• Contact information: Name, email address, telephone number, billing address, and shipping address.

• Financial and payment information: Payment card information, payment confirmations, transaction details, payment methods, and related financial information.

• Account information: Account credentials, preferences, settings, and related account details.

• Transaction information: Products viewed, added to carts or wishlists, purchased, canceled, or otherwise involved in a transaction.

• Communications: Customer service inquiries, emails, order-related correspondence, and other information you voluntarily provide.

• Device information: IP address, browser, device identifiers, network information, and related technical data.

• Usage information: Information about how you interact with and navigate our website.

• Custom-order information: Artwork, uploaded or emailed images, design preferences, customization instructions, proof approvals, and related communications.

Customer-submitted artwork may contain personal information depending on the images or materials provided.

2. Sources of Personal Information

We may collect personal information:

• Directly from you when you place an order, communicate with us, submit customization materials, or use our Services.

• Automatically through cookies and similar technologies when you visit our website.

• From service providers assisting with payment processing, website functionality, order fulfillment, and customer support.

• From business partners and other third parties, as applicable.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

To process payments, fulfill orders, manage accounts, arrange shipping, provide customer support, handle cancellations and applicable refunds, remember preferences, and improve the shopping experience.

Custom and Personalized Orders

To review customer-submitted artwork, evaluate customization requests, prepare digital proofs, communicate about design changes, obtain approval, produce personalized products, and fulfill custom orders.

Marketing and Advertising

To send promotional communications, subject to applicable law and customer preferences, and to display advertisements based on interactions with our website and other online services.

Security and Fraud Prevention

To authenticate accounts, protect transactions, investigate suspicious activity, and maintain the security of our website and services.

Customer Communications

To respond to questions, provide order updates, send shipping notifications, and manage our customer relationships.

Legal Compliance

To comply with legal obligations, respond to lawful requests, resolve disputes, and enforce applicable policies.

4. How We Disclose Personal Information

We may disclose personal information in circumstances including:

• Shopify and service providers: Providers supporting ecommerce operations, payment processing, website hosting, analytics, cloud storage, customer support, production, fulfillment, and shipping.

• Advertising and marketing partners: Partners that assist with promotional communications and advertising, including advertising based on online activity where applicable.

• Customer-authorized disclosures: When you request, direct, or consent to a disclosure.

• Affiliated operations: Within our business operations or corporate group, where applicable.

• Legal and business purposes: To comply with law, respond to lawful requests, protect rights, or facilitate legitimate business transactions.

Depending on where you live, you may have rights to opt out of certain advertising-related disclosures.

You may exercise applicable opt-out rights through our Privacy Choices page.

This privacy-choice page is part of the shared Seven Threads ecommerce infrastructure and also applies to Cacheon Studios customers.

5. Customer-Submitted Artwork and Design Materials

Customers ordering personalized products may submit photographs, illustrations, logos, artwork, and other design materials.

We use these materials to evaluate customization requests, prepare design proofs, produce approved products, communicate with customers, and address order-related concerns.

Design materials may be accessed by personnel or service providers involved in reviewing, producing, or fulfilling the order, as necessary for those purposes.

We retain customization materials according to our applicable retention practices, including where needed for order records, customer support, dispute resolution, or legal compliance.

Customers should avoid submitting unnecessary sensitive personal information in their artwork or customization communications.

6. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information relating to access to and use of our store.

Information submitted through our Services may be transmitted to Shopify and service providers, including providers located outside your country of residence.

We may use Shopify features that incorporate information from interactions with our store and, where applicable, other merchants and Shopify services to support and improve ecommerce functionality.

For certain Shopify features, Shopify may independently determine how personal information is processed and respond to privacy-rights requests relating to that processing.

For more information, please review the Shopify Consumer Privacy Policy.

Depending on your location, you may also exercise certain rights through the Shopify Privacy Portal.

7. Third-Party Websites and Links

Our Services may contain links to third-party websites or online platforms.

We do not control the privacy or security practices of unaffiliated third parties. Customers should review the applicable privacy policies before providing information to those services.

Information voluntarily shared on public or semi-public platforms, including social media, may be visible to other users.

8. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

Parents or guardians who believe a child has provided personal information may contact us to request appropriate action.

As of the last updated date, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

9. Security and Data Retention

We use measures intended to protect personal information. However, no security system or transmission method can be guaranteed completely secure.

We recommend avoiding insecure channels when transmitting sensitive or confidential information.

We retain personal information for periods determined by our operational needs and legal obligations, including account management, order fulfillment, customer service, recordkeeping, dispute resolution, and enforcement of applicable agreements.

10. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights:

• Access: Request access to personal information we maintain about you.

• Deletion: Request deletion of personal information, subject to applicable exceptions.

• Correction: Request correction of inaccurate personal information.

• Portability: Request a copy of certain personal information in a portable format, where applicable.

• Opt-out: Opt out of certain sales, sharing, or processing of personal information for targeted advertising, where applicable.

• Marketing preferences: Unsubscribe from promotional emails using the unsubscribe link included in those communications.

You can submit applicable advertising-related opt-out requests through our Privacy Choices page.

Where applicable, we recognize Global Privacy Control signals as opt-out requests in accordance with relevant law.

Other browser "Do Not Track" signals are not recognized unless otherwise required by law.

Additional Rights for UK and EEA Residents

Subject to applicable limitations and exceptions, residents of the United Kingdom and European Economic Area may also have rights to object to certain processing, request restrictions on processing, and withdraw consent where processing is based on consent.

You may exercise applicable rights by contacting us using the information below.

We will not unlawfully discriminate against individuals for exercising privacy rights.

We may verify identities and authorized-agent requests before processing them, as permitted or required by law.

We will respond within the timeframes required by applicable law.

11. Complaints

If you have concerns about how your personal information is processed, please contact us using the details below.

Depending on your location, you may have the right to appeal a privacy-related decision or submit a complaint to a relevant data protection authority.

For EEA supervisory authorities, visit the European Data Protection Board.

12. International Data Transfers

Personal information may be transferred, stored, or processed outside your country of residence.

Where required, transfers from the European Economic Area or United Kingdom will be supported by legally recognized safeguards, such as applicable standard contractual clauses or other authorized transfer mechanisms.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, privacy practices, or legal requirements.

Updated versions will be posted on our website with a revised date. Additional notice will be provided where required by law.

14. Contact Information

Cacheon Studios is a brand operated by Seven Threads.

For questions about this Privacy Policy, our data practices, or requests to exercise privacy rights, please contact:

Business: Seven Threads

Email: support@seventhreadsshop.com

Phone: +1 619-738-0101

Mailing Address: 2127 Olympic Parkway, Suite 1006 #349, Chula Vista, CA 91915, United States

Cacheon Studios Order Support: support@seventhreadsshop.com

Storefront: https://seventhreadsshop.com/pages/cacheon-studio-1

For purposes of applicable data protection laws, Seven Threads is the controller of personal information where it determines the purposes and means of processing.